Technical support
- Open a support ticket, or email [email protected]. Both are received 24/7, and the ticket is the record our response times are measured against.
- For an urgent outage (P1), open a ticket first: emergency phone escalation is then available 24/7.
Billing and sales
Invoices, renewals, refunds and service credit claims are handled in business hours: 10:00 to 19:00 IST, Monday to Saturday, except public holidays. Email [email protected] or call +91 75996 95399.
How fast we respond
From when we receive your ticket:
- P1 Critical, a service completely down: within 30 minutes, 24/7.
- P2 High, a major slowdown or a key function unusable: within 2 hours, 24/7.
- P3 Normal, partly affected with a workaround: within 8 business hours.
- P4 Low, questions and setup help: within 1 business day.
Help us help you faster
Include your account number, the service (hostname, IP address or VPS ID), what happened and when, and any error messages, logs or screenshots.
Abuse and security
To report abuse coming from our network, see our Acceptable Use Policy. To report a security issue, see our Security Standards.
Useful links
- Service Level Agreement: uptime, response times and service credits
- Terms of Service, including refunds
- Fair Use Policy and Acceptable Use Policy
- Security Standards
Contact
- Business name
- HostUp India
- Address
- Paschim Vihar, New Delhi 110063, India
- Phone
- +91 75996 95399
- [email protected]