About these terms
These terms apply to every hosting, server and related service you buy or use from HostUp India. By ordering or using a service, you agree to them, and to our Acceptable Use Policy, Fair Use Policy, Service Level Agreement and Privacy Policy.
Who can use our services
To use our services you must:
- be at least 18 years old and able to enter into a binding contract;
- follow every law and regulation that applies to you;
- not use the services for anything unlawful or prohibited.
Using the services
While using our services, you must not:
- do anything that disrupts or impairs the services;
- try to gain unauthorised access to any part of the services;
- send harmful code or carry out any malicious activity.
Payment and billing
You agree to pay the fees for the plan you choose. Payment is due as shown in your billing area.
Each invoice must be paid before its next due date. If an invoice is still unpaid one day after that date, the service will be terminated and its data may be lost.
Prices exclude 18% GST.
Your data and privacy
We collect and use your information as described in our Privacy Policy. By using our services, you agree to that collection and use.
Data and backups
- Unmanaged services, such as a VPS, come with no guarantee against data loss.
- Managed services come with a 99.9% data guarantee.
- You use the services at your own risk and are responsible for keeping your own backups of all your content. We do not promise to back up any account or content, and you accept the risk of losing it.
Setup and delivery
- A new service is usually ready within 1–2 hours of payment confirmation, and within 24 hours at most.
- Once it is active, we email you its login details and a link to its control panel.
- Availability, support response times and service credits are covered by our Service Level Agreement. If there is an interruption, we work to restore the service as quickly as possible.
- SSL certificates are issued within 24 hours of purchase. Domain registrations are processed straight away.
- Support for delivery questions is available by email, 24/7.
- If your hosting account is not delivered within 48 hours, you can ask for a full refund.
Suspension and termination
We may suspend or terminate your account, or your access to the services, if you break these terms or our Acceptable Use Policy, or take part in any prohibited activity.
Upgrades and downgrades
- A plan cannot be downgraded while a domain name is registered with it.
- Plan changes take effect from the next billing cycle.
Affiliates
Affiliates earn an 8% commission. Withdrawals are usually paid within 24–48 hours.
Migrations
We migrate up to 20 cPanel accounts free of charge. Each further cPanel account costs US$0.50.
Refunds: the 7-day refund period
If you are not happy with your service, you can ask for a full refund within 7 days of your first purchase. This covers Web & cPanel Hosting, WordPress Hosting, Cloud Hosting and Reseller Hosting.
Who can get a refund
To be eligible:
- ask through a support ticket within 7 days of your first purchase;
- your account must be in good standing, with no breach of these terms;
- the reason must relate to the hosting’s performance or reliability;
- the account must be new: refunds apply to new accounts only, and an account that has already had a refund cannot have another.
What can’t be refunded
- services where these terms have been broken;
- cancellations made after the 7-day period;
- domain registration fees after the initial grace period;
- payments made by methods that can’t be refunded, such as cryptocurrency;
- a domain given free with a web hosting plan.
Cancelling
You can ask to cancel a service at any time. Please make sure you have your own copy of your data before you do.
How to ask for a refund
- Sign in to your account.
- Open a support ticket in the client portal.
- Tell us why you are asking for a refund.
- Our support team reviews your request and processes it.
When you’ll get it
Refund requests are processed within 7 business days. Approved refunds are paid back to the payment method you used for the purchase.
Changes to these terms
We may update these terms at any time. Please check this page from time to time; the date at the top shows when it last changed.
Contact us
Questions about these terms or a refund? Email [email protected] or call +91 75996 95399.